Eclipse Aura Warranty
Live headache free no matter where your adventure takes you. Our number one goal is to have your back better than any other brand. That means we offer protection programs for glasses that are lost, broken, or damaged. Learn more about our programs below:
Lost & Broken Replacement Program
How Does the Replacement Program Work?
If your Eclipse Aura Migraine Glasses, frames or lenses become damaged for any reason at all within two years of purchase,* you may request a new pair by submitting a request via email at info@familytreeremedies.com . If you lose your Eclipse Aurass, you may also submit a request for replacement using this same process. Proof of purchase may be required to make a Replacement Request.
A processing fee is required for all replacements. These processing fees are subject to change at Family Tree Remedies discretion. The current processing fees at the time you submit your item for replacement will apply regardless of the date you purchased your item. The schedule below contains the current processing fee that applies for each lost or broken replacement. The specific processing fee you are charged is based on:
Eclipse Aura: Tortoise UltraLight $10.00
Eclipse Aura: Chat Noir $10.00
What Items Does the Program Cover?
The Family Tree Remedies or Broken Replacement Program covers replacement for damaged Eclipse Aura Migraine glasses purchased from EclipseAura.com, Family Tree Remedies.com Family Tree Remedies official Amazon listings, Walmart.com, Family Tree Remedies, TikTok shop page, Family Tree Remedies Facebook page for two years after purchase.
What Items Are Not Covered by the Program?
This Program does not cover any damage or loss of any eyewear more than two years after purchase.*
Are There Limits to the Number of Replacements Under the Program?
Yes. You may only obtain two replacements of the same purchased item within the two years after purchase,* so long as supplies are available. If your item’s style is sold out or has been discontinued, you will be offered another item of similar or reasonably equivalent style as identified by Family Tree Remedies.
